Video visit
A real-time appointment with a participating licensed clinician using secure video technology.
PLANNED PILOT SERVICE • NOT YET AVAILABLE FOR CLINICAL CARE
Presendia TeleVisit Connect
Healthcare by video or phone—connected to the prescription workflow.
A planned connection between participating patients, licensed healthcare organizations, pharmacies, and lawful medication-delivery options. Presendia coordinates the workflow; qualified professionals provide the care.
Flexible access
Meet patients where they are.
Telephone visit
A voice appointment when permitted by the clinician, organization, applicable law, and the patient’s care needs.
Mobile access
A patient-friendly experience designed to work from a compatible phone, tablet, or computer.
Connected, not replaced
One visible handoff from visit to resolution.
Patient requests a visit
The patient selects an available participating healthcare organization and an appropriate visit option.
Licensed clinician evaluates
The clinician conducts the visit and remains solely responsible for medical judgment, diagnosis, and treatment decisions.
Existing e-prescribing system sends the prescription
When clinically appropriate, the clinician uses the organization’s authorized EHR or e-prescribing service—not Presendia—to transmit the prescription.
Presendia tracks the handoff
The clinic and pharmacy can identify where the workflow is waiting, why it is blocked, and who owns the next action.
Patient receives safe updates
The patient sees plain-language status messages and, where available, coordinates pickup or lawful delivery with the pharmacy.
Safety and responsibility
Clear boundaries protect every participant.
Not an emergency service
Patients experiencing an emergency should call 911 or use appropriate local emergency services.
No autonomous medical decisions
Presendia does not diagnose, prescribe, choose medication, approve refills, or replace a licensed clinician’s judgment.
No prescription transmission network
Authorized clinicians use their existing EHR or e-prescribing infrastructure. Presendia tracks the surrounding workflow.
Delivery remains regulated
Medication delivery, identity checks, payment, counseling, and geographic restrictions remain the responsibility of the licensed pharmacy and approved delivery providers.
Controlled substances excluded initially
The initial pilot will not support controlled-substance prescribing or delivery workflows.
Fictional data only during development
Do not enter real patient information until Presendia completes required legal, privacy, security, vendor, and operational approvals.
Johnson City pilot
Help shape the safest, clearest workflow.
Clinics, pharmacies, and strategic telehealth partners can request founding-pilot consideration.